New Website FAQ's

Absolutely, your login credentials remain unchanged. You can access your account with your current username and password.

Yes, our new website address is now bankbrighton.com. After November 30th, you'll be automatically redirected to the new address if you visit our old website.

Yes, the old website URL will still work. However, after November 30th, 2023, it will automatically redirect you to our new digital address at bankbrighton.com.

We're here to help. If you encounter any issues, you can reach out to our customer service team through the 'Contact Us' link on our website or call our helpline number (901) 476-5353.

Our commitment to providing the best online banking experience prompted us to upgrade our website. The new design is more user-friendly, efficient, and has added security features for enhanced safety.

No, all your banking activities and transactions will continue as usual during this transition. We've made sure the changeover is seamless for our customers.

Yes, you can continue using our mobile app as usual. Any changes to our website will not affect the mobile app."

No. The process of making payments and transfers remains the same.

Yes, you can still find and download your bank statements. Simply log into your account and go to the 'Statements' section.

Yes, all the services and features you are familiar with are available on the new website. In fact, we've added some new features to make your banking experience even better, such as: 1. Improved Navigation: Clearer menus and site map, intuitive layout, and easy-to-find links, making the website more user-friendly. 2. Accessible Menu: Our new website now features a comprehensive accessibility menu, a significant step towards ensuring an inclusive and enjoyable browsing experience for all our clients. We understand the importance of creating a website that's easily navigable and readable for everyone, regardless of any visual, hearing, motor, or cognitive impairments. The accessibility menu is designed with this in mind and includes options such as text size adjustment, high contrast mode, and keyboard navigation. 3. Faster Load Times: Optimized site performance to ensure pages load faster, providing a more efficient browsing experience. 4. Updated Content: Refreshed and updated content, including more detailed information about our products and services and helpful resources such as blog posts and articles on financial education. 5. Responsive Design: The new website design is fully responsive, providing an optimal viewing experience across a wide range of devices (from desktop computer monitors to mobile phone screens). 6. FAQ Section: A comprehensive FAQ section to provide instant answers to common customer queries and concerns.

Absolutely. We understand the importance of keeping your personal and financial data secure, which is why we have implemented enhanced security protocols on our updated website. These measures are designed to protect your information from any potential threats or unauthorized access, giving you peace of mind when using our services. We take your privacy seriously and are committed to ensuring the highest level of security for all our users.

Yes, we have introduced some new features to enhance your online banking experience, including: 1. Improved Navigation: Clearer menus and site map, intuitive layout, and easy-to-find links, making the website more user-friendly. 2. Accessible Menu: Our new website now features a comprehensive accessibility menu, a significant step towards ensuring an inclusive and enjoyable browsing experience for all our clients. We understand the importance of creating a website that's easily navigable and readable for everyone, regardless of any visual, hearing, motor, or cognitive impairments. The accessibility menu is designed with this in mind and includes options such as text size adjustment, high contrast mode, and keyboard navigation. 3. Faster Load Times: Optimized site performance to ensure pages load faster, providing a more efficient browsing experience. 4. Updated Content: Refreshed and updated content, including more detailed information about our products and services, and helpful resources such as blog posts and articles on financial education. 5. Responsive Design: The new website design is fully responsive, providing an optimal viewing experience across a wide range of devices (from desktop computer monitors to mobile phone screens). 6. FAQ Section: A comprehensive FAQ section to provide instant answers to common customer queries and concerns.

Accessing your account from anywhere on our new Brighton Bank website is now easier than ever. No matter where you are on the site, the option to log in to your account is always within reach. Here's how: Top Menu Bar As you navigate through our website, you'll notice a constant feature on the top-right corner of your screen: a 'Log In' Call-to-Action button. This button stays visible and accessible regardless of the page you are viewing. Clicking on it will take you directly to the login page, where you can enter your credentials to access your account. See the screenshot below. https://static.wixstatic.com/media/00c362_22e290ada9f64923a46e3ecfbe4ad835~mv2.png Home Page Login Alternatively, from the home page of our website, you can find a dedicated 'Login Field.' https://static.wixstatic.com/media/00c362_4e3e339208ea4739b4182162ee3ee8f2~mv2.png This field provides you with two button options: 'Log In' for personal and business accounts. Depending on the type of account you hold with us, select the appropriate button, enter your login details, and you're in! We've implemented these options to ensure that accessing your account is always straightforward and hassle-free, no matter where you are on our website. We're committed to making your online banking experience with Brighton Bank smooth and convenient every step of the way.

Getting in touch with us at Brighton Bank is straightforward and easily accessible from any page on our website. There are two main ways you can find our 'Contact Us' page: Phone Icon on Top Menu Bar No matter where you are on our website, look towards the top menu bar. You'll notice a phone icon that serves as a quick link to our 'Contact Us' page. Just a single click on this icon will take you directly to our contact page. This page is a treasure trove of useful contact information for all our departments, providing phone numbers and email addresses to ensure you can connect with the appropriate team in a flash. https://static.wixstatic.com/media/00c362_22e290ada9f64923a46e3ecfbe4ad835~mv2.png 'About Us' Dropdown Menu An alternative route is also available via our top menu bar. Select 'About Us' from the various options. A drop-down menu will appear; within this menu, you'll find the 'Contact Us' option. Clicking on 'Contact Us' will redirect you to the same comprehensive contact page. Footer Link Alternatively, at the bottom of every page on our website, you'll find a footer with various links. One of these links is labeled 'Contact Us'. Click on this link to directly navigate to the same contact page. We've placed these options strategically to ensure you're never more than a few clicks away from getting the help or information you need. We're here to assist you, and we've made connecting with the right department at Brighton Bank as straightforward as possible.

Our mobile app is getting some enhancements on October 24th, 2023. While the core layout and design will remain the same, we are introducing updates to improve design aesthetics and bolster security measures. If you would like to access these updates, you can do so through your iOS or Android App Store. Despite the fresh look and improved security, the functionality and layouts you're familiar with will remain unchanged.

Our desktop portal is getting a visual refresh on October 24th, 2023, to reflect our updated branding colors and theme. While the layout and links will stay the same, ensuring a seamless transition, you’ll notice a fresh, new look that aligns with our brand's evolution.